XTH Points - Page 2 - Guild Wars Forums

Aussie Boy · Jun 19, 2009, 07:01 AM // 07:01

Thanks Regina B I guess ill wait till tomorrow and see if you do a mass points distribution
Maybe 60 each? even to the ones that already received em i don't care as long as i get mine.

I have 5 accounts that didn't get squat so thats 5 tickets can't we send in all the accounts we have in one report and not 5 or how many accounts you have in separate reports.
Would cut down on the number of tickets open.
Yup as I said before free is free and we shouldn't really complain but it's there to play and make predictions so if it don't work you upset players.

Black Metal · Jun 19, 2009, 07:03 AM // 07:03

I never saw the in-game announcement, and Regina hasn't revised her post, so I sent in 2 tickets for both my accounts.

Her nonchalant perspective on this pervasive issue is troubling. I hope tech support appreciates her kicking the ball down their way.

False Maria · Jun 19, 2009, 07:43 AM // 07:43

How and where do I make a support ticket?

Minami · Jun 19, 2009, 07:47 AM // 07:47

Okay, so we wait until tomorrow, and AFTER THAT if they let us know, we should contact customer support?
Just going by what Regina posted first, then the in-game announcement.

Kinda confusing...

Menlai Littiz · Jun 19, 2009, 07:50 AM // 07:50

Yes so what we wait then post ticket...? or.... post ticket then wait...... :S

Aeronwen · Jun 19, 2009, 07:54 AM // 07:54

Quote:

Originally Posted by False Maria

How and where do I make a support ticket?

here
http://www.guildwars.com/support/default.php

why do people feel the need to have a separate support ticket for each account? I think I have had all three of mine on one ticket.

Yarly · Jun 19, 2009, 08:51 AM // 08:51

So let me get this right. Its now 1 day since this announcement was made. Still no points.. So i have to email support now to claim my points on 5 differen't accounts. Can i do this all in one email or what? Or do i have to use 5 differen't email addresses to make it look legit? Jeez.

Cacheelma · Jun 19, 2009, 09:14 AM // 09:14

Is it just me or there's some kind of XTH problems EVERY SINGLE MONTH?

I mean, seriously, how many times can a company fail on the same thing over and over?

dusanyu · Jun 19, 2009, 09:40 AM // 09:40

New system bound to be bugs on first use Chill pills for everyone!

Cacheelma · Jun 19, 2009, 09:43 AM // 09:43

New system bounds to have bugs....that seem to be existed in the old system as well?

Why bother at all then? Besides, they say it's a "new system". But it could the same old buggy one and none of us would know.

Lonesamurai · Jun 19, 2009, 09:47 AM // 09:47

Quote:

Originally Posted by Cacheelma

New system bounds to have bugs....that seem to be existed in the old system as well?

Why bother at all then? Besides, they say it's a "new system". But it could the same old buggy one and none of us would know.

actually it IS a new system as before we had separate accounts and it now uses our game account instead and it also has a random vote button, both things the community asked for and got

Cacheelma · Jun 19, 2009, 09:51 AM // 09:51

My points still stand. New system or not, it's still as buggy as it has been. It's not like the old system was working perfectly and when they made some improvements it becomes buggy (in which case it would be *somewhat* understandable).

Aussie Boy · Jun 19, 2009, 10:55 AM // 10:55

I was going to wait till tomorrow to send in tickets but reading other posts on Guru
I went ahead and made 5 separate tickets from the 5 diff emails that I registered with
to make it easer to trace for them or they will have a lot of words and keys to read and sort through lol
I did get 5 replies saying it's unresolved and if i wana add more yada yada yada
the standard 1st reply back we always get.
so it's at least in the system now i just wait.

Lonesamurai · Jun 19, 2009, 10:57 AM // 10:57

Quote:

Originally Posted by Cacheelma

My points still stand. New system or not, it's still as buggy as it has been. It's not like the old system was working perfectly and when they made some improvements it becomes buggy (in which case it would be *somewhat* understandable).

congrats, welcome to the world of coding

Devastating Flames · Jun 19, 2009, 11:50 AM // 11:50

just relax ppl u will get ur points few bugs in the new system that's all.

Nereyda Shoaal · Jun 19, 2009, 12:52 PM // 12:52

Is distribuition really bugged or Anet is trying to tie up every GW account with NCSoft account?
I have three GW accounts. I didn't get any points on those not assigned to NCSoft

I'm calling agent Mulder

Sookie · Jun 19, 2009, 01:05 PM // 13:05

As I said on another Forum that Regina Buenaobra frequents in her capacity as Liaison:

Quote:

Originally Posted by Enolena Sedai

I have two accounts and received NO points on either account. I would rather not contact Customer Service, if things can be fixed in any other way.

This delay and disappointment is nothing more than what I predicted in this thread when the points were not distributed last week.

No, I don't NEED the points as I have others sources of GW income.
Yes, I do WANT the points because I played the game and won them.

I just wish that someone would say something about when the problem will be fixed and then stick to it. If that is unknown, then say so.

I am an adult so I can handle a delay. What I resent is Arena Net throwing a "bone" at the masses to quiet them down when that bone is not based on fact or reality.

Yes, I am upset, but I choose to express that as an adult should in a public forum. I just wished that Arena Net had the same respect for me.

dusty4444 · Jun 19, 2009, 01:05 PM // 13:05

I have 4 accounts, 2 linked and 2 not of wich my main got the points and the other 3 didn't.

esthetic · Jun 19, 2009, 01:19 PM // 13:19

Can Anet explain or any of you on guru who are more knowlegable on these matters explain why its so hard to code something as simple as this seems to be? To record predictions and distribute pts per a simple set of rules?

Is there a reason why this gets bugged so often? To the average Joe, like me.. intuitively its seems simple to do and thus when ANet seems to have so many problems with it... I get frustrated. Either they(ANet) don't care, they are making it difficult on purpose, they are incompotent, or this code to distribute points is for some reason that difficult. IDK can someone weigh in on why you think ANet seems to have problems with this?

By the way, I think messing up these Pts distributions cause more PR and damage customer satisfaction than skill balancing that is overdue.

AngelWJedi · Jun 19, 2009, 01:52 PM // 13:52

*glares at regina*i made a ticket and sent it in. i got the normal(least from what i saw from the old thread about the free pane) respond from a gm. so i guess i did it right. i can only hope iget my points soon. also hope my friend gets his soon too because this isnt the first time he had problems with anet and he is close to quiting gw over this crap.