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This was just posted on Gaile's Support Issues Page

Update: January 1, 2010 (7:15 PM Pacific)
ArenaNet and NCsoft staff members have been discussing the issues pointed out by players in various forum threads. We absolutely do take these concerns seriously, and measures are being and will continue to be taken to address the concerns on several levels. A change in one of the NCMA processes is being made even as I write, and I think you will all agree that this change will help tremendously in enforcing a high level of account security. I just want to say I'm very grateful to the people who have been involved. They are working on a holiday, some of them away from home, and they've just been splendid in getting into this, to listening, to looking at what they can do to help -- to taking on board the whole matter and making definite improvements in very short order.

Research continues and additional changes may be put in place. But if you try to change your password in on the NCsoft site, you will notice a change, I'm sure, that will enhance account security now and in the future. -- Gaile 03:15, 2 January 2010 (UTC)