[Regina Buenaobra]

First of all, we have escalated this up to the NCsoft Security team, and they will investigate the issue.

There have been ongoing investigations on the hacking incidents for some time, and according to the data gathered, none of them appear to be directly or exclusively related to NCsoft Master Accounts. Some hacking victims have NCsoft Master Accounts, some don't. Data was recently reviewed, and about half are not NCsoft Master Account holders. Therefore the hysteria surrounding the idea that all hacks are coming through the NCsoft Master Account doesn't seem to be valid. However, this doesn't necessarily rule out that some hacks are coming through NCsoft Master Accounts. The information about this particular exploit is new to us, and we don't know what will happen as more people, due to this thread, learn about it and even try it. We're not brushing things under the rug, nor denying that there might be a problem. The Support team has not previously notified us of this issue as detailed in the OP. The first we have heard of this information, as detailed in this thread's original post, was brought to our (ArenaNet's) attention just recently (yesterday, according to Gaile), so it's incorrect to suggest that we've been covering it up for months. Please be assured that we are taking the concerns in this thread seriously, following up with NCsoft Security, and actively raising the issue with the Security team.

Thank you.