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Old Dec 09, 2011, 09:21 AM // 09:21   #1
SacredTbag
Ascalonian Squire
 
Join Date: Jun 2008
Guild: Fallen Angels
Profession: Rt/Mo
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Question Accessing storage tab crashes game

I did a search and I didn't find anything quite like what I'm getting.

Starting today, the game is crashing when I try to access the second panel in my storage chest. All other tabs work as they should, but every time I click on the number 2 panel, the game freezes and my windows cursor shows over the game (happens in every zone, every district, every country). I'm able to minimize with alt+tab, and when I do there is an Anet box waiting for me telling me I can report the problem. I have done so 3 times now (because at first I was unaware what was happening).

This happens consistently now. I have absolutely no access to that panel in my storage.

I've tried to contact Anet through their support page, but the page refuses to load. With 3 different browsers, it just times out and never goes anywhere.

It may be worth mentioning that I re-installed the game about 2 days ago because I was getting some severe lag issues (seems that I still am). I didn't do the -image thing, but I'll give that a shot and see if it does anything.

Last edited by Marty Silverblade; Dec 10, 2011 at 09:07 PM // 21:07.. Reason: prefix
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Old Dec 09, 2011, 10:05 AM // 10:05   #2
Venganza
Wilds Pathfinder
 
Join Date: Feb 2011
Guild: Fire
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I can only suggest a full image download might rectify things, it is quite possible you .dat file is corrupted in exactly the place affecting tab 2

Nuke the old one and re-get.

I would clear my browser cache file at the same time for the hell of it.

EDIT: Pondering it a little more, I tend to think it maybe something Anet might need to look into, since vault items are server side.

It could be that somehow something in your vault is bugged out badly or similar.

Last edited by Venganza; Dec 09, 2011 at 10:14 AM // 10:14..
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Old Dec 09, 2011, 03:16 PM // 15:16   #3
LanaDarkess
Frost Gate Guardian
 
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Join Date: Aug 2011
Location: Australia
Guild: Noble Honor [NH]
Profession: N/
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I had a similar problem with salvaging items, but it's only happened to me once (in the middle of a vq -.-).

Do you have any other computers running off the same modem/network? And if so, are they downloading?

Mine was due to excessive lag, but instead of 007ing it decided to pop up with "You have disconnected. Would you like to try to reconnect?" Every time.
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Old Dec 10, 2011, 06:49 AM // 06:49   #4
SacredTbag
Ascalonian Squire
 
Join Date: Jun 2008
Guild: Fallen Angels
Profession: Rt/Mo
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There is no other device on my network. In fact, I'm not even on a router anymore, just directly connected to the modem.

I did download a new .dat file after I went to bed, I just haven't had a chance to try logging into the game and see if it fixed anything.

Going to do that now...

Ok, downloading the entire image did fix it. Hopefully this will help anyone in the future that has the problem. It was definitely weird, that's for sure.
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